ELD FAQ'SEmma Louise Designs - ELD
ELD feels it is important to make sure you are choosing what you want.
Shipping & handling
Orders typically ship within 2-3 days. This is subject to purchase which falls on Public Holiday, Weekends or Festive Seasons such as Christmas, Easter etc.
ELD select the most cost effective way of shipping orders to you. As it is the cheapest way we do not supply tracking options for your orders. We ship all orders in good faith and do not take any responsibility for orders that become lost in the mail, held in transit or in-transit to your postal address. Unfortunately these things are out of our control. ELD takes time to ensure the product is not damaged or faulty prior to posting the item to you. ELD will make suitable arrangements for the items to be wrapped.
For all shipping costs please add your desired products to your cart, select your country in the Cart and shipping cost will be updated. If you feel the shipping is poorly calculated based on the products in your cart, please contact ELD to double check! You can always email your order and we can send you a Paypal money request.
Refunds & returns
Please choose careful. We do not give refunds if you simply change your mind or make a wrong decision. Please read the description carefully and view photos. All questions and queries are welcomed. You can choose between a re fund, exchange or credit where good(s) are; a) faulty, b) were wrongly described, c) are different to the product purchased on the website.
As a general rule refunds or exchanges are only applicable if the goods are returned to Emma Louise Design in the original condition and packaging intact within 21 days of purchase. If you have any problems or query small or large please contact me at firstname.lastname@example.org to discuss.
Pricing & payments
All prices are in Australian Dollars (AUD).
Orders will proceed to Paypal for payment upon checkout.
Item shape, item drop & approximately measuring
Item shape relates to the size of the shape. All sizes are measured and listed as 'approximately measured'. All items are measured in the following accordance with a tape measure. A circle is sized on diameter. A rectangle is sized on width vs. height. Character, picture or dis-proportioned items are sized on width vs. height.
Item drop relates to length of drop from ear piercing entrance to the bottom of the earring. See diagram below.